Terms of service

Effective Date: December 02,2023

Welcome to The Canadian Hat House! By accessing or using our website, you agree to the following Terms of Service. Please read them carefully.

1. General Information

• Company Name: The Canadian Hat House

• Founders: Nicole Meerburg & James Meerburg

• Contact:

• Phone: 905-801-8858

• Email: theCanadianhathouse@gmail.com

2. Product Customization

• All custom hat orders are designed and created based on the specifications provided by you.

• It is your responsibility to review and confirm all design proofs before production begins.

3. Order Processing

• Production timelines for custom orders will be provided at checkout or during the consultation process.

• Full payment is required before production begins.

4. Shipping & Delivery

• Estimated delivery times are provided at checkout. Delays due to third-party carriers are beyond our control.

• Shipping fees are non-refundable unless the product is defective or the shipping error is ours.

5. Returns & Exchanges

• Custom-made hats with leather patches are non-returnable unless there is a manufacturing defect.

• Any issues with your order must be reported within 7 days of delivery.

6. Intellectual Property

• All custom designs, including leather patch designs created by The Canadian Hat House, remain the property of our company and cannot be reproduced without our written consent.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Privacy Policy

• Your personal information is protected as outlined in our Privacy Policy.

9. Governing Law

• These Terms of Service are governed by the laws of Canada.

By placing an order with The Canadian Hat House, you acknowledge that you have read, understood, and agree to these terms.

Questions? Contact us at 905-801-8858 or theCanadianhathouse@gmail.com.